Last Updated: 15 May 2026
UK Help Digital operates the website at ukhelp.digital. This Privacy Policy describes how we collect, use, store, and protect personal data when you interact with this website. We are committed to handling personal information responsibly and in full compliance with the UK General Data Protection Regulation (UK GDPR) as retained in domestic law by the European Union (Withdrawal) Act 2018, and the Data Protection Act 2018.
Reading this policy carefully will help you understand what information we collect and the reasons we collect it. If anything is unclear, you are welcome to contact us directly using the details at the end of this document.
The data controller for this website is UK Help Digital, operating from 278-280 City Rd, Sheffield S2 5HP, United Kingdom. You can contact us by email at [email protected] or by telephone at +44 7450 785710. As the data controller, we determine the purposes and means of processing your personal data.
When you use the contact form on this website, we collect the name, email address, and message content that you voluntarily provide. This data is transmitted to our email address and is not stored on any external database or third-party CRM system. We do not collect any data passively from form submissions beyond what you enter yourself.
When you visit this website, certain technical data may be collected automatically by our hosting infrastructure or analytics tools, if you have consented to analytics cookies. This may include your IP address (which may be anonymised), the type of browser and device you are using, the pages you visit, the duration of your visit, and the referring website. This data is used only in aggregate form to understand how visitors use the site and to improve the educational content we provide.
We do not use any tracking pixels, fingerprinting techniques, or cross-site tracking methods. We do not collect sensitive personal data as defined by UK GDPR (such as health information, racial or ethnic origin, or financial details).
Under UK GDPR, we must have a lawful basis for processing your personal data. For enquiries submitted through the contact form, the lawful basis is your consent, given when you tick the privacy checkbox and submit the form. You may withdraw this consent at any time by contacting us, though withdrawal will not affect any processing already carried out.
For analytics data collected via cookies, the lawful basis is also consent, obtained through our cookie consent mechanism before any non-essential cookies are placed on your device. For any processing that is strictly necessary to operate the website (such as server logs required for security), the lawful basis is our legitimate interests in maintaining a functioning and secure website, balanced against your rights and interests.
We use the contact information you provide solely to respond to your enquiry about the UK Help Digital training programme. We do not use your contact details for unsolicited marketing, we do not sell your data to third parties, and we do not share your information with any organisation outside of what is strictly necessary to operate this service.
Analytics data, where consented to, is used to understand which sections of the website are most useful to visitors, to identify technical issues, and to improve the presentation and accessibility of educational content. It is not used to build profiles of individual users.
Enquiry emails are retained in our email system for as long as is reasonably necessary to handle your enquiry and any follow-up communications. We review retained correspondence periodically and delete records that are no longer needed. If you wish for your enquiry data to be deleted sooner, please contact us and we will action your request promptly.
Analytics data, where collected, is subject to the retention settings of the analytics tool in use. We configure these settings to retain data for the shortest period consistent with the analytical purpose, and in no case longer than 26 months.
You have a number of rights in relation to your personal data. You have the right to access the personal data we hold about you. You have the right to have inaccurate data corrected. You have the right to request erasure of your data where there is no compelling reason for us to continue processing it. You have the right to object to processing based on legitimate interests. You have the right to restrict processing in certain circumstances. You have the right to data portability where processing is based on consent and carried out by automated means.
To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month of receiving a valid request, in line with our obligations under UK GDPR. We will not charge a fee for handling a request unless it is manifestly unfounded or excessive.
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the supervisory authority for data protection matters in the United Kingdom. The ICO can be contacted at ico.org.uk or by post at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. We would, however, welcome the opportunity to address any concerns directly before you contact the ICO.
This website uses Google Fonts to load the Outfit typeface. Google Fonts requests are made directly from your browser to Google's servers, which may involve Google receiving your IP address. We use the fonts in a manner that minimises data transfer where possible. The Google Maps embed used on this page is subject to Google's own privacy policy. We recommend reviewing Google's privacy documentation at policies.google.com if you have concerns about this.
We do not use any advertising networks, remarketing services, or affiliate tracking tools on this website.
We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. Our website is served over HTTPS. Contact form submissions are transmitted via your email client directly to our email address, meaning the security of that transmission depends on your email provider's protocols in addition to ours.
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The date at the top of this page indicates when the policy was last revised. Continued use of this website after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
For any questions, requests, or concerns relating to this Privacy Policy or our data handling practices, please contact us at: